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Microbiology Results & Advice


For Surrey Sites: 01276 604117. 

For Berkshire Sites: 0800 0327 105

An answerphone will then give you the options available for Results, Clinical Advice, Urgent Specimens etc.

The switchboard for all hospital sites can put callers through to duty Clinical Microbiology staff or to the laboratory.  Contact numbers.

For general email enquiries Ask an expert.


All results are available on ICE or PAS systems.  

Primary care trusts can access results via ICE.  

HIV results have to be obtained directly from the lab.

The Virology department can be contacted for urgent verbal results.  When doing so always give your name and status for the completion of the laboratory telephone log.

For the verbal transmission of results either laboratory initiated or from telephone enquiries, the following procedures are followed:

  • Results which may warrant immediate action, e.g. therapeutic intervention, further investigation, or infection control measures, are conveyed immediately by telephone, usually by a medical member of the Microbiology staff.
  • If it is not possible to contact one of the relevant medical team, i.e. doctor, midwife, or practice/specialist nurse, the results are reported to the ward sister/charge nurse or consultants' secretary.

Information/data on Uncertainty of Measurement is available from the laboratory upon request.